CrownGreen Casino Terms and Conditions

Welcome to CrownGreen Casino. By accessing or using our website at crowngreen.com, registering an account, or participating in any of our games, promotions, or services, you agree to be bound by these Terms and Conditions. We strongly encourage you to read this document carefully before using our platform. These terms constitute a legally binding agreement between you and Royal Flush Ventures Limited (Commercial Register of the Autonomous Island of Anjouan No. 15797, Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros), the operator of CrownGreen Casino. Our payment services are facilitated through Bravari Limited, located at 85 Great Portland Street, First Floor, London, England, W1W 7LT (Registration Number: 16277382).

1. Licensing and Regulatory Information

At Crown Green Casino, we operate under License ALSI-202411028-FI1, issued and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros. We are committed to conducting our business in full compliance with the terms of our license and all applicable regulations. By using our services, you acknowledge that you understand the regulatory framework under which we operate.

2. Eligibility and Account Registration

To use CrownGreen Casino services, you must meet the following requirements. We reserve the right to verify your eligibility at any time and to suspend or close any account found to be in breach of these conditions.

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be a resident of a country or territory where online gambling is legally permitted.
• You must not be a resident of any jurisdiction where our services are restricted or prohibited.
• You may hold only one account on our platform — duplicate accounts are strictly prohibited.
• You must provide accurate, complete, and up-to-date information during registration.
• You must not allow any other person to access or use your account on our platform.

Here at CrownGreen, we may request identity verification documents at any time as part of our KYC (Know Your Customer) process. Failure to provide satisfactory documentation may result in the suspension or permanent closure of your account and the withholding of pending withdrawals.

3. Deposits and Withdrawals

3.1 Supported Payment Methods

At Crown Green Casino, we accept a wide range of payment methods to ensure convenient and secure transactions for our players. These include Visa, Mastercard, Interac, Bank Card, Neteller, Paysafecard, Skrill, Bank Transfer, Google Pay, and Apple Pay. We support transactions in CAD and EUR currencies.

3.2 Deposit Rules

Our minimum deposit amount is C$30. We process deposits promptly and securely. You must ensure that all funds deposited on our platform are legitimately yours and are not derived from any illegal activity.

3.3 Withdrawal Rules and Limits

At CrownGreen Casino, our minimum withdrawal amount is C$30. We apply the following withdrawal limits to all standard accounts:

• Maximum withdrawal per day: CAD 15,000
• Maximum withdrawal per week: CAD 30,000
• Maximum withdrawal per calendar month: CAD 75,000

We reserve the right to apply different limits to players with higher VIP status, at our sole discretion. Unless otherwise stated in the relevant game terms, the maximum cumulative payout from a jackpot or progressive game shall not exceed CAD 75,000. We may, however, apply a higher cap under specific promotions or exceptional circumstances.

3.4 Withdrawal Processing Times

Our Crown Green Casino team typically processes withdrawal requests within one (1) hour. In rare cases, processing may take up to five (5) banking days, depending on the payment method selected, the status of your account verification, or public holidays. We are committed to making this process as efficient as possible.

4. Bonuses and Promotions

4.1 Welcome Bonus Package

At CrownGreen, we offer new players a three-part welcome bonus package. Each bonus is subject to the specific terms outlined below:

• First Welcome Bonus: 100% up to C$1,500 + 100 free spins on Big Heist by Booongo. Minimum deposit: C$30. Wagering requirement: 40x (deposit bonus + free spin winnings). Bonus valid for 5 days. Maximum bet while wagering: C$7.50.
• Second Welcome Bonus: 75% up to C$3,000 + 75 free spins on Gold Express by Booongo. Minimum deposit: C$30. Wagering requirement: 40x. Bonus valid for 5 days. Maximum bet while wagering: C$7.50.
• Third Welcome Bonus: 50% up to C$1,500 + 50 free spins on Hawaii Riches by Booongo. Minimum deposit: C$30. Wagering requirement: 40x. Bonus valid for 5 days. Maximum bet while wagering: C$7.50.

4.2 Ongoing Promotions

Here at CrownGreen Casino, we regularly offer promotions to reward both new and loyal players. These include Daily Cashback of up to 15%, Monday Kickstart bonuses up to C$1,500, Wednesday Thrills with up to 100 free spins, Golden Friday featuring up to 150 free spins, and seasonal promotions such as the Victoria Crown Celebration. All promotions are subject to individual terms and may be modified or withdrawn by us at any time without prior notice.

4.3 General Bonus Terms

• We reserve the right to remove any bonus from your account if we suspect abuse or misuse of our promotional offers.
• Bonuses may not be transferred, sold, or exchanged for cash unless wagering requirements have been fully met.
• We do not permit the use of bonus funds on all game types — certain games may contribute differently or not at all to wagering requirements.
• We may require you to enter a CrownGreen promo code or CrownGreen bonus code to activate specific offers — details will be provided within each promotion.
• Combining multiple bonuses may not be permitted unless explicitly stated by us.

5. VIP and Loyalty Program

Our CrownGreen Casino VIP Club is designed to reward our most dedicated players. You can earn 1 point for every C$15 deposited, with accelerated access to VIP status achievable by earning 100 points per week or 200 points per month. A single deposit of C$1,500 or more qualifies you for Manor status immediately.

At Crown Green Casino, our VIP program consists of five tiers: Chamber, Manor, Estate, Royal, and Crown Reserve. Each tier unlocks additional privileges, including higher daily withdrawal limits (up to C$15,000 at Estate and above), dedicated VIP managers, exclusive bonuses, faster withdrawal processing, and access to offline events at the Crown Reserve level. We may adjust VIP tier benefits, qualification criteria, or program structure at our discretion, and we will notify affected members accordingly.

6. Responsible Gambling

At CrownGreen, we are committed to promoting responsible gambling. We provide tools to help you manage your gaming activity, including deposit limits, session time reminders, and self-exclusion options. If you believe your gambling is becoming a problem, we encourage you to contact our support team or seek assistance from a professional organization. We reserve the right to apply responsible gambling measures to any account without prior notice if we have reason for concern.

7. Prohibited Activities

By using our services, you agree not to engage in any of the following activities:

• Attempting to exploit technical errors, bugs, or vulnerabilities in our platform or games.
• Using automated tools, bots, or scripts to interact with our website or games.
• Engaging in any form of collusion, fraud, or money laundering through our platform.
• Creating multiple accounts to abuse our CrownGreen welcome bonus or any other promotional offer.
• Providing false or misleading information during registration or verification.
• Using our platform for any unlawful purpose.

8. Intellectual Property

All content on our platform — including but not limited to graphics, logos, game titles, and software — is the intellectual property of CrownGreen Casino, our licensors, or our game providers. You may not copy, reproduce, modify, or distribute any of our content without our express written permission. We retain all rights not explicitly granted to you under these Terms and Conditions.

9. Limitation of Liability

We make every effort to ensure that our Crown Green Casino platform operates smoothly and reliably. However, we do not guarantee uninterrupted access to our services and shall not be held liable for any loss or damage resulting from service interruptions, technical failures, or circumstances beyond our reasonable control. To the fullest extent permitted by applicable law, our total liability to you for any claim arising from these Terms and Conditions shall not exceed the total amount deposited by you in the twelve (12) months preceding the event giving rise to the claim.

10. Account Termination and Suspension

We reserve the right to suspend or permanently close any account at our sole discretion, particularly in cases of suspected fraud, breach of these Terms and Conditions, or behaviour that we determine to be harmful to our platform or other players. Upon closure, any outstanding bonus funds that have not met wagering requirements will be forfeited. Verified withdrawable balances will be returned to you through an appropriate payment method, subject to completion of all required verification procedures.

11. Changes to These Terms

We may update or amend these Terms and Conditions at any time. When we do, we will post the revised version on our website and update the effective date accordingly. We encourage you to review this page regularly. Your continued use of our CrownGreen Casino platform after any changes are posted constitutes your acceptance of the updated terms.

12. Customer Support and Contact

If you have any questions about these Terms and Conditions or any aspect of our CrownGreen Casino services, our support team is available 24/7 via live chat directly on our website or by email at [email protected]. We provide support in both English and French. We are always here to help and aim to respond to all inquiries promptly.

13. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the Autonomous Island of Anjouan, Union of Comoros, under whose jurisdiction CrownGreen Casino is licensed and regulated. Any disputes arising from or relating to our services shall first be addressed through our internal complaints procedure. We encourage you to contact our support team as a first step. If a resolution cannot be reached, the matter may be escalated to the relevant regulatory authority in accordance with our licensing terms.