CrownGreen Casino Privacy Policy

At CrownGreen, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at crowngreen.com. By accessing our services, you acknowledge that you have read and understood this document. We encourage you to review it carefully and contact us at [email protected] if you have any questions about how we handle your data.

1. Who We Are

Here at CrownGreen Casino, we operate under Royal Flush Ventures Limited, registered in the Commercial Register of the Autonomous Island of Anjouan, Union of Comoros (Registration No. 15797, Hamchako, Mutsamudu). Our payment agent is Bravari Limited, located at 85 Great Portland Street, First Floor, London, England, W1W 7LT (Registration No. 16277382). We are licensed and regulated by the Government of the Autonomous Island of Anjouan under License ALSI-202411028-FI1. As a licensed operator, we are committed to ensuring all personal data processing is carried out in compliance with applicable privacy legislation.

2. Information We Collect

Our CrownGreen platform collects various categories of personal information to provide you with a safe, compliant, and enjoyable gaming experience. We may collect the following data:

2.1 Registration and Identity Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and password (stored in encrypted form)
• Government-issued identification documents for KYC verification
• Proof of address and payment source documentation

2.2 Financial and Transaction Data

• Payment method details (Visa, Mastercard, Interac, Skrill, Neteller, Paysafecard, Google Pay, Apple Pay, Bank Transfer)
• Deposit and withdrawal history, including amounts in CAD or EUR
• Bonus usage and wagering activity linked to your account
• Withdrawal request records and processing timestamps

2.3 Technical and Usage Data

• IP address, browser type, and operating system
• Device identifiers and session data
• Pages visited, time spent, and navigation patterns across our site
• Game activity, including titles played, bet amounts, and session duration

3. How We Use Your Information

We at CrownGreen use the data we collect for the following purposes:

• Account management: We process your registration data to create and maintain your player account.
• Identity verification: We are legally required to verify your identity and age before allowing you to deposit, withdraw, or access bonus offers such as the CrownGreen welcome bonus or CrownGreen free spins.
• Payment processing: We use your financial information to handle deposits and withdrawals securely. Our minimum deposit and withdrawal threshold is C$30.
• Regulatory compliance: We are obligated to retain and process certain data to comply with anti-money laundering (AML) and Know Your Customer (KYC) requirements.
• Customer support: We use your contact details to respond to queries submitted via our 24/7 live chat or email at [email protected].
• Bonus and promotion delivery: We process your activity data to allocate applicable promotions, including the CrownGreen casino bonus offers, VIP rewards, and daily cashback.
• Responsible gambling: We monitor gameplay data to identify problematic patterns and enforce responsible gaming tools where appropriate.
• Marketing: With your consent, we may send promotional communications about new offers, events, and updates from our Crown Green Casino platform.

4. Legal Basis for Processing

Our Crown Green privacy practices are grounded in recognized legal bases, depending on the purpose of processing:

• Contractual necessity: We process data to fulfill our obligations under our Terms and Conditions when you register and use our services.
• Legal obligation: We retain and process certain data as required by anti-fraud, AML, and licensing regulations under our Anjouan license.
• Legitimate interests: We may process data to prevent fraud, improve our platform, and maintain the security of our systems.
• Consent: Where we rely on your consent — for example, for marketing — you may withdraw it at any time by contacting us at [email protected].

5. Sharing Your Data

We at CrownGreen do not sell your personal data to third parties. However, we may share your information with the following categories of recipients under strict confidentiality agreements:

• Payment processors: Our payment agent Bravari Limited and third-party payment providers process transaction data on our behalf.
• Identity verification providers: We share documentation with KYC/AML partners to meet our regulatory obligations.
• Game software providers: Providers such as Pragmatic Play, BGaming, Yggdrasil, and others may receive session-level technical data necessary for game delivery.
• Regulatory authorities: We may disclose data to our licensing body or law enforcement when legally required to do so.
• IT and hosting providers: Our infrastructure partners access data solely to maintain platform operations and security.

6. Data Retention

We retain your personal data for as long as your account remains active and as required by our legal and regulatory obligations. Following account closure, we typically retain core identity and transaction records for a minimum of five (5) years in accordance with AML legislation. Technical logs and usage data may be retained for shorter periods unless otherwise required. If you wish to request erasure of your data, please contact us — we will assess your request in line with our legal obligations.

7. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data held by our CrownGreen Casino platform:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that we delete your data.
• Right to restriction: You may request that we limit how we process your data.
• Right to object: You may object to processing carried out on the basis of legitimate interests or for direct marketing.
• Right to data portability: You may request your data in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, please contact us directly at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

Our CrownGreen Casino online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site performance, and deliver relevant content. These include session cookies, preference cookies, and analytics tools. You may manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of our site. For more detailed information, please refer to our separate Cookie Policy.

9. Security Measures

We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our CrownGreen platform uses SSL encryption for all data transmissions, and access to sensitive player information is strictly restricted to authorized personnel only. While we work diligently to safeguard your data, no method of transmission over the internet is 100% secure, and we encourage you to use strong, unique passwords for your account.

10. Children's Privacy

Our services are strictly intended for adults aged 18 and over (or the applicable legal age in your jurisdiction). We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will promptly delete the relevant data and close the associated account. If you believe a minor has accessed our Crown Green Casino services, please notify us immediately at [email protected].

11. International Data Transfers

As we serve players primarily in Canada and other CAD/EUR markets, your data may be transferred to and processed in countries outside your jurisdiction, including where our service providers are located. We ensure that any such transfers are made with appropriate safeguards in place to protect your information in line with applicable privacy standards.

12. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you via email or through a prominent notice on our platform. We encourage you to review this page periodically. Your continued use of our CrownGreen Casino Canada services following any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team. You can contact us via 24/7 live chat at crowngreen.com or by email at [email protected]. We are committed to resolving any privacy-related concerns promptly and transparently.