Responsible Gaming at CrownGreen Online Casino

Our Commitment to Safe Play

We at CrownGreen are dedicated to ensuring that gambling remains a form of entertainment and does not cause harm. Our platform is designed with player wellbeing in mind, and we actively encourage all of our members to set personal limits, monitor their behaviour, and reach out for help whenever they need it.

Crown Green Casino operates under License ALSI-202411028-FI1, issued and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros. This licensing ensures that we maintain the highest standards of player protection, fair play, and responsible conduct across our entire platform.

Tools We Provide to Help You Stay in Control

At CrownGreen, we give you full access to a range of tools that allow you to manage your gaming activity. These features are available directly through your account and can be activated at any time. We encourage all players to use them proactively — not just when a problem arises.

• Deposit Limits — You can set daily, weekly, or monthly deposit caps to ensure you never spend more than you are comfortable with. Once set, limits take effect immediately.
• Loss Limits — We allow you to define the maximum amount you are willing to lose within a given period, helping you stay within your personal budget.
• Session Time Limits — You can control how long you play in a single session. When your time is up, we will notify you and log you out if needed.
• Reality Checks — Our platform can send you regular reminders about how long you have been playing and how much you have wagered during your session.
• Self-Exclusion — If you feel you need a longer break, CrownGreen Casino offers self-exclusion options ranging from short-term cooling-off periods to permanent account closure.
• Account Cooling-Off — You can temporarily suspend your account for a set period if you simply need time away from gaming without committing to full self-exclusion.

To activate any of these tools, please contact our support team via 24/7 live chat or email us at [email protected]. We at CrownGreen will process your request promptly and without judgment.

Recognising Problem Gambling

Here at CrownGreen, we want to help you recognise early warning signs that your gaming may have moved beyond entertainment. Problem gambling can affect anyone, and there is no shame in seeking help. You may want to ask yourself the following questions:

• Do you spend more money on gambling than you originally intended?
• Do you chase losses by continuing to play after a losing session?
• Has gambling started to interfere with your work, relationships, or daily life?
• Do you feel anxious, irritable, or restless when you are not gambling?
• Do you hide your gambling habits from friends or family?
• Have you borrowed money or sold possessions to fund gambling?

If you answered yes to any of the above, we strongly encourage you to use our responsible gaming tools and reach out to one of the organisations listed below. At Crown Green Casino, your wellbeing always comes before your play.

Support Organisations and External Resources

We at CrownGreen Online Casino encourage any player who is struggling with gambling-related issues to seek professional support. The following organisations offer free, confidential help:

Crown Green Casino does not provide clinical support directly, but we will always point you in the right direction. Our team is available 24/7 to help connect you with the right resources.

Protecting Minors

At CrownGreen, we have a zero-tolerance policy toward underage gambling. Our platform is strictly for players who are 18 years of age or older. We implement robust age verification procedures during registration, and we reserve the right to request additional documentation at any time to confirm a player's age and identity.

If you share your device with minors, we strongly recommend using parental control software to prevent access to CrownGreen Casino and other gambling websites. Tools such as NetNanny, Cyberpatrol, and Gamblock can help you restrict access effectively. We encourage all responsible adults in the household to take this precaution seriously.

How Our Team Supports Responsible Play

Here at CrownGreen, our customer support team is trained to identify signs of problem gambling and to respond with empathy and professionalism. If a member of our team notices behaviour that may indicate a problem, they are empowered to reach out and offer guidance or assistance.

Our support is available around the clock:

• Live Chat: Available 24/7 — the fastest way to reach us
• Email: [email protected] — for detailed enquiries
• Languages: English and French