CrownGreen Casino Cookie Policy

At CrownGreen Casino, we believe that transparency is fundamental to the trust you place in us. This Cookie Policy explains what cookies are, how we use them on crowngreen.com, why we use them, and what choices you have regarding their use. By continuing to browse or use our website, you consent to our use of cookies as described in this document. We encourage you to read this policy carefully alongside our Privacy Policy to fully understand how we handle your data.

What Are Cookies?

Cookies are small text files that are placed on your device — your computer, smartphone, or tablet — when you visit a website. Here at CrownGreen Casino, we use cookies and similar tracking technologies to make our platform work correctly and to improve your experience with every visit. These files allow our systems to recognise your device, remember your preferences, and provide you with a more personalised and seamless experience across our site.

Cookies can be classified as either "session cookies," which are temporary and deleted once you close your browser, or "persistent cookies," which remain on your device for a set period or until you delete them manually. We use both types depending on the purpose they serve.

Why We Use Cookies

Our CrownGreen platform relies on cookies for a number of essential and non-essential functions. Without certain cookies, parts of our website may not function correctly. We use cookies to:

• Ensure our website loads and operates correctly on your device
• Keep you securely logged in to your account during your session
• Remember your language preference (English or French) and currency settings (CAD or EUR)
• Process your deposits and withdrawals securely via Visa, Mastercard, Interac, and other payment methods
• Personalise the content and promotions you see, including bonus offers and free spins
• Analyse how our games and pages are used so we can improve our services
• Prevent fraudulent activity and protect the security of your account
• Support our responsible gambling features and tools

Types of Cookies We Use

Strictly Necessary Cookies

We use strictly necessary cookies to operate the core functions of our website. Without these cookies, services you have specifically requested — such as logging in to your CrownGreen Casino account, accessing our live casino games, or completing a deposit — cannot be provided. These cookies do not collect personal data used for marketing purposes and cannot be disabled without affecting website functionality.

Functional Cookies

At CrownGreen, we use functional cookies to remember choices you make and to provide enhanced, personalised features. For example, we remember whether you prefer to browse in English or French, which gaming lobby you last visited, and your display preferences. These cookies may be set by us or by third-party providers whose services we have integrated into our pages.

Performance and Analytics Cookies

Our CrownGreen Casino platform uses performance cookies to collect information about how visitors use our website. This includes which pages are visited most often, how players navigate between sections such as slots, live casino, and jackpot games, and whether users encounter any errors. We use this aggregated and anonymised data to improve our platform. These cookies do not identify you personally.

Marketing and Targeting Cookies

We and our trusted advertising partners may place marketing cookies on your device to deliver relevant promotional content — such as our welcome bonus offers, free spins promotions, and VIP program details — based on your interests and browsing behaviour. At CrownGreen Casino, we aim to ensure that any advertising you encounter is relevant and meaningful to your experience as a player.

Third-Party Cookies

Our website integrates services provided by third parties, including game studios such as Pragmatic Play, BGaming, and Yggdrasil, as well as live dealer studios and analytics providers. These third parties may set their own cookies when you access their content through our platform. We do not control these third-party cookies, and we recommend reviewing the relevant privacy and cookie policies of those providers for further information.

Cookies and Your Personal Data

Here at CrownGreen Casino, some of the cookies we use may be considered personal data under applicable privacy legislation. Where this is the case, we process such data in accordance with our Privacy Policy and the applicable laws governing our operations. CrownGreen Casino is operated by Royal Flush Ventures Limited (Commercial Register of Autonomous Island of Anjouan no. 15797, Union of Comoros) and licensed under License ALSI-202411028-FI1 issued by the Government of the Autonomous Island of Anjouan. Our payment agent, Bravari Limited, registered at 85 Great Portland Street, First Floor, London, England, W1W 7LT (Registration No. 16277382), may also operate cookies in connection with payment processing.

Managing and Controlling Cookies

We respect your right to control your cookie preferences. At CrownGreen Casino, we provide you with several ways to manage cookies:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when cookies are being sent. Please note that if you disable or delete certain cookies, some features of our CrownGreen platform may not function as intended, including account login, game loading, and language preferences.

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Privacy, Search, and Services → Cookies

Opt-Out Tools

For analytics and marketing cookies, we may rely on industry opt-out tools and frameworks. We at CrownGreen Casino encourage you to use resources such as the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out portal if you wish to limit interest-based advertising across participating networks.

Cookie Consent Banner

When you first visit crowngreen.com, you will be presented with a cookie consent banner that allows you to accept all cookies, reject non-essential cookies, or customise your preferences by category. You may update your consent preferences at any time by accessing the cookie settings option available on our website.

Data Retention

The duration for which cookies remain on your device varies depending on their type and purpose. Session cookies are deleted automatically when you close your browser. Persistent cookies set by our CrownGreen Casino platform are retained for varying periods — typically between 30 days and 24 months — unless you delete them sooner. Where a cookie processes personal data, we retain that data only for as long as is necessary for the purposes described in this policy.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices. At CrownGreen Casino, we will notify you of any material changes by updating this page and, where appropriate, by displaying a notice on our website. We encourage you to review this policy periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about this Cookie Policy or about how we handle your data at CrownGreen Casino, please do not hesitate to get in touch. Our support team is available 24/7 via live chat on crowngreen.com or by email at [email protected]. We are committed to addressing your concerns promptly and transparently.